Mobile Workforce Support
Mobility must work to deliver the productivity benefits it promises. Employee downtime from lost or damaged devices, improper device configuration, or the inability to access the latest applications can seriously undermine productivity—along with the return on your mobility investment. With help from a mobility-as-a-service provider, you can keep your remote workforce up and running at all times, scale your IT team’s reach quickly to protect sensitive data better, and gain a clearer picture of mobility performance across your organization.
Keep your workforce mobilized with on-demand support
Providing a great mobility experience means delivering responsive support whenever your remote workers need it most. Chances are your IT staff is already pressed for time and may not have the training to dive into a mobility helpdesk role—and relying on carriers and handset manufacturers can result in long wait times and unresolved issues, which only increases your helpdesk call volume. Honeywell Enterprise Mobility provides 24/7 phone-based support to augment your existing IT capabilities. Whether your employees need to replace their devices or troubleshoot hardware or software issues, our team of professionals is available to help around the clock.
In addition to serving your end users, our consultants can help your IT organization assess support needs, advise on mobility policy development, and assist with creating helpdesk workflows to maximize efficiency. By centralizing your mobility support function through a single provider, you can gain visibility into the health and performance of your mobile ecosystem. This lets you track ROI over time and identify areas for additional cost savings.