iPad and iPhone Support Services

Where will your users turn to get quick, accurate responses to their questions about using iPads and iPhones in your environment?

As part of our iPad Support and iPhone Support Services, we will sit down with your team to fully understand your goals and requirements. With the information we gather, we will be well equipped to provide the support you need for your environment, applications portfolio, devices, and carrier issues.

Then we will train our technical support team on your environment, preparing them to respond to user calls (with very low infrastructure and technical overhead required on your part), and interact with your users via phone, chat and email, identified as your internal support staff, if you prefer. We offer 8- to 24-hour-a-day availability, with SLAs for answering calls and first-call closure that will not only satisfy your users, but also please your IT organization and CFO.

The Enterprise Mobile iPad Support and iPhone Support Services cover a broad range of issues – including network configuration, Microsoft Exchange settings, LOB and third-party applications, as well as the iPhone and iPad hardware. Combined with our iPhone and iPad Depot Service, we offer a complete service for your installed base of Apple iOS devices.

Pricing - We offer a fixed per-device, per-month charge to protect your installed base. Alternatively, you can pay on a per-transaction basis for any support event.