Windows Embedded Support Services
Is providing Help Desk support for your Windows Embedded users diverting your IT staff from more strategic activities?
Enterprise Mobile's Windows Embedded Support Services provide a simple, reliable and cost effective outsource solution that gives users the support they need to use their devices productively. We offer:
We start by understanding your environment, your user and their needs, then we’ll tailor support levels to fit the requirements of your business. Our trained support personnel address user issues regarding devices, mobile operating systems, applications and mobile operator services.
- Mobile Worker Support - offering a first line of support for end users
- Help Desk to Help Desk Support - second or third level support for escalations from your primary support team
Our support team has intensive training on the Windows Embedded platform, mobility devices, and infrastructure. By staying updated on changes to these technologies, they are always prepared to apply their knowledge to solve problems your mobile workers or Help Desk personnel encounter.
The Enterprise Embedded Windows Mobile Support Service covers a broad range of issues – including network configuration, email synchronization and settings, line of business and third-party applications, as well as the phone hardware. Combined with our Windows Embedded Depot Service we offer a complete service for your devices.
Pricing: We offer a fixed per-device, per-month charge to protect your installed base. Alternatively, you can pay on a per-transaction basis for any support event.