Windows Embedded Depot Service

Are broken or lost Windows Embedded devices taking up too much of your staff's time?

Our Windows Embedded Depot Service provides a dependable, cost effective way to minimize user downtime when a device is lost or broken.

Regardless of how careful they are, users will lose their phones. Or their devices will unexpectedly malfunction. Unforeseen problems can leave your information workers without access to critical mobile service, email or applications. Our Windows Embedded Depot Service ensures that your users experience minimal downtime when they need replacements for misplaced, stolen, or inoperable devices. 

Here's how our Depot Service works:

• A user with a device issue calls a toll free number and one of our technicians diagnoses the problem. If software fixes are ruled out, we send out a new device, with the same configuration and applications the broken device had, for arrival the following morning.
• The user just inserts the broken device's SIM into the replacement device and goes through a simple restore process to get up and running.
• Using a pre-labeled packing box the user then ships the broken Windows Embedded device to Enterprise Mobile. We manage the logistics and handle the shipping costs, regardless of whether the device is under warranty.

We also appreciate how much your users rely on their Windows Embedded devices to perform their jobs. That's why we draw on our especially deep experience with Windows Embedded technology to keep your users productive. To minimize their downtime, we help them avoid the inconvenience of dealing with broken phones and reconfiguring replacements themselves. We quickly respond when they report issues and diagnose them, without any argument.

Pricing - The Windows Embedded Depot Service is priced per-device or can be bundled into our Windows Embedded Support Services on a per-device, per-month basis.