Mobility Support Services
Are you looking for an easier way to solve the problems that your users experience with their mobile devices?
With our Support Services you can you provide a single resource for addressing the issues that arise with their mobile devices. Benefits of outsourcing to our mobility experts include:
Drawing on our extensive experience and understanding of enterprise mobility requirements, we have made our Support Services easy to use. Your users can initiate requests for service via voice or electronic media, including self-help, e-mail, and remote diagnostics.
- Support for full range of mobility devices deployed in your organization, plus device configurations and applications
- Help Desk and End User Support
- 24X7 availability (optional)
- SLA and pricing alternatives
- Minimized downtime
- A positive user experience
Our services are designed for two distinct groups:
- Help Desk Support lets your Help Desk escalates calls that require special understanding of mobility issues to our experts, who draw on a rich knowledge base to provide the answers they need.
- End User Support allows you to offload support for all of your mobility issues to trained experts. With this service, when your users call for mobility support, Enterprise Mobile answers. We handle issues related to the major mobility platforms, mobile devices and the line of business applications your workforce depends on to work productively.