BlackBerry Support Service
Is providing Help Desk support for your BlackBerry users distracting your IT team from delivering on mission-critical tasks?
Enterprise Mobile's BlackBerry Support Services provide a simple, reliable and cost effective way to give users the support they need to accomplish their mission-critical tasks. Our BlackBerry Support Services highlights include:
- Mobile Worker support - offering a first line of support for end users
- Help Desk - second or third level support for escalations from your primary support team
We start by understanding your environment, your users and their needs. We'll tailor support levels to fit the requirements of your business.
Being responsive to your users' needs is critical to the success of your mobile deployment, but it can require resources that you cannot spare. Our trained support personnel address user issues regarding devices, mobile operating systems, applications and mobile operator services.
Our staff employs best practices and knowledge of the RIM (Research in Motion) platform to help users work productively on their BlackBerry devices.
The Enterprise Mobile BlackBerry Support Service covers a broad range of issues – including network configuration, email synchronization and settings, Line of Business and third- party applications, as well as the BlackBerry hardware. Combined with our BlackBerry Depot Service we offer a complete service for your installed base of BlackBerry devices.
Pricing - We offer a fixed per-device, per-month charge to protect your installed base. Alternatively, you can pay on a per-transaction basis for any support event.