BlackBerry Depot Service

Is dealing with broken or lost BlackBerry devices a hassle for your organization?

Stuff happens. A device is left behind in a taxi; another one gets dropped down a staircase. Unexpected events can leave your information workers without access to critical mobile service, email or applications. Our BlackBerry Depot Service is designed to ensure that your users experience minimal downtime when they need replacements for inoperable devices.

The Enterprise Mobile BlackBerry Depot Service is a highly cost effective program designed to support you and your enterprise meet critical productivity goals. Combined with our BlackBerry Support Services, we offer a complete service for your installed base of Blackberry devices.

We'll work with you to customize the service to work for your organization. Our SLA-driven program is easy to set up, cost effective, and tailored to ensure you and your end users can remain productive, while we take on the management process of your break/replace program.

Here's how our Blackberry Depot Service works:

• A user with a device issue calls a toll free number and one of our technicians diagnoses the problem. If software fixes are ruled out, we send out a new Blackberry, with the same configuration and applications the broken device had, for arrival the following morning.
• The user just inserts the broken device's SIM into the replacement device and goes through a simple restore process to get up and running.
• Using a pre-labeled packing box the user then ships the broken Blackberry to Enterprise Mobile. We manage the logistics and handle the shipping costs, regardless of whether the Blackberry is under warranty.

Not only do we understand the Blackberry technology, we also appreciate how much your users rely on the Blackberry to perform their jobs. To minimize their downtime, we help them avoid the inconvenience of dealing with broken phones themselves. We quickly respond when they report issues and diagnose them, without any argument.

Pricing - The Blackberry Depot Service is priced per-device or can be bundled into our BlackBerry Support Services on a per-device, per-month basis.